Shipping Policy

Thank you for visiting and shopping at Ever After Crystals. Following are the terms and conditions that constitute our Shipping Policy.

Please note that due to the nature of our sourced Crystals items order in a single purchase order may arrive separately at different times.  Please read our entire Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Due to our products being sourced internationally in countries like Tibet, India, Indonesia, Thailand, Australia, China, Brasil, Japan and New Zealand orders can at times take up to 30 days to ship to you.  We recommend using a tracking app to verify the status of your order.  We encourage you to contact us with your order # in the subject line of your email to info@everaftercrystals.com in case of any questions in regards to shipping.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

All shipping providers (USA)

Up to 30 days

Free

International

Up to 30 days

$12.95

Canada

Up to 30 days

$9.95


***Delivery delays can occasionally occur.  Please note sometimes delays are out of the control of Ever After Crystals. 

 

All products on Ever After Crystals are guaranteed to be delivered within 60 days (Russia and Brazil up to 120 days). If you buy any product you are protected if you don't receive your order on time.

 

Different products may arrive with different carriers but you will be only charged a one time shipping fee in this case.  Please let us know if any double shipping charges has occurred and we will process a refund.


Shipment to P.O. boxes or APO/FPO addresses

Ever After Crystals ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Please attach special instructions for P.O. boxes or APO/FPO addresses with your initial order.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

Ever After Crystals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ever After Crystals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to all countries with available carriers that relate to our source origin countries.  International shipping may be subject to additional fees that apply to the respective national laws. 

Ever After Crystals is based in Waterloo Canada.  We will be happy to accept your return if required for any reason including unsatisfying delivery times.  Please review our Returns Policy.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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